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Frequently Asked Questions

Is Deep Nature Project also the manufacturer of the products?

Yes. We have our own production facility in Gols in Austria.

How long has Deep Nature Project been around?

We founded Deep Nature Project in 2015.

How do I get in contact with Deep Nature Project customer service?

You can reach our customer service from Monday to Friday (except public holidays) using our contact form. If you are registered with us, please provide your account name. This will allow us to process your inquiry more quickly.

How can I contact Deep Nature Project?

You can send us an email at any time using our contact form on the website. We are also available by telephone from Monday to Thursday between 8 am and 5 pm and on Friday between 8 and 3 pm. We are always happy to hear from you!

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Deep Nature Project products are not medicines. Please consult a doctor if you have any questions about the treatment of any disease.

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Copyright © 2024 - Deep Nature Project GmbH - Untere Hauptstraße 168, A-7122 Gols, Austria
Email: office@deep-nature.at, Tel: +43 681 101 39 055, Office & Shop in Gols: Monday - Thursday 08:00-17:00, Friday 08:00-15:00 (except Bank holidays)

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Declaration of Information Obligation
(Privacy policy)

The protection of your personal information is a special priority to us. We thus process your information solely in accordance with the legal regulations (GDPR) In this privacy policy we will inform you of the most important aspects of the data processing for purposes of our website.

Contacting us

If you get in touch with us via e-mail, we will save the data you provide so that we can process the request and in case of follow-up requests. We will not share these data without your consent.

Data storage

We note that for purposes of a simpler purchasing process and for later contract settlement, we save the following data: Name, address, contact info, date of birth (optional) and user identifier (optional). The data you provide are required to fulfil the contract and to conduct any pre-contract measures. Without these data we cannot settle the contract with you. There is no forwarding of data to third parties, with the exception of forwarding of the required data to the settling banks/payment service providers (Viveum Zahlungssysteme GmbH) for purposes of debiting the purchase price, to the transport / shipping companies we have hired to deliver the product, and to our tax consultant to fulfil our tax obligations.

In the event of settlement of contract, all data from the contract relationship will be saved until expiration of the fiscal retention period.

The data concerning your name, address, purchased products and purchase date will also be saved until expiration of the product liability. The data processing occurs based on the legal terms of § 96 paragraph 3 TKG (Telecommunications Act) as well as Art. 6 para. 1 lit a (consent) and/or lit b (required for contract fulfilment) of the GDPR.

Cookies

Our website uses so-called cookies. These are small text files that your browser saves onto your end device. They do not cause any damage.

We use cookies to make our service user-friendly. Some cookies remain saved on your end device until you delete them. They allow us to recognise your browser upon your next visit.

If you do not wish for this, you can set up your browser in such a way that you are informed of the installation of cookies and you may only allow them on a case-by-case basis.

The deactivation of cookies may limit the functionality of our website.

Web analysis

If you have declared your consent this website uses Google Analytics, a web analysis service of Google Inc. ("Google"). This usage includes the operating mode "Universal Analytics". It is thereby possible to allocate data, sessions, and interactions to one pseudonymous user ID via multiple devices, and to analyse a user's activities across devices.

Google Analytics uses so-called "cookies", text files that are saved onto your computer and that facilitate analysis of your usage of the website. The information about your usage of the website created by the cookie is generally sent to a Google server in the USA and saved there. In the event of activation of IP anonymisation on this website, however, Google will truncate your IP address beforehand within member states of the European Union or other signatory states of the agreement on the European Economic Area. Only in exceptional cases will your complete IP address be sent to a Google server in the USA and truncated there. We note that on this website Google Analytics was expanded with IP anonymisation in order to ensure anonymised recording of IP addresses (so-called IP masking). The IP address provided by your browser for Google Analytics is not compiled with other data by Google. You can find more information on the terms of use and data protection at https://www.google.com/analytics/terms/gb.html or https://policies.google.com/.

Purposes of processing

At the behest of the administrator of this website, Google will use this information to evaluate your usage of the website, to compile reports of website activities, and to render other services associated with website and internet usage for the website administrator.

Legal basis

The legal basis for the usage of Google Analytics is your consent as per Art. 6 para. 1 s. 1 lit. a GDPR.

Recipient / categories of recipients

The recipient of the retrieved data is Google.

Transfer into third countries

The personal information is forwarded to the USA under the EU-US Privacy Shield as per the adequacy decision by the European Commission. You can find the certificate at https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

Duration of data processing

The data we send and which are associated with cookies, user recognitions (e.g. user ID), or advertising IDs will be deleted automatically after 14 months. The data are deleted automatically once a month when their retention period has expired.

Rights of data subjects

You can always revoke your consent with effect for the future by preventing the saving of cookies via a corresponding setting in your browser software; however, we note that in this case you may not be able to completely use all functions of this website.

You can also prevent the collection of the information (incl. your IP address) concerning your usage of the website created by the cookie for Google as well as the processing of this information by Google by downloading and installing the browser add-on at https://tools.google.com/dlpage/gaoptout?hl=en. Opt-out cookies prevent the future collection of your data when visiting this website. In order to prevent data collection by Universal Analytics on various devices, you must conduct the opt-out on all systems used. You can set the opt-out cookie by clicking here: deactivate Google Analytics

Newsletter

You have the chance to subscribe to our newsletter through our website. For this we require your e-mail address and your declaration that you agree to receive the newsletter.

In order to provide you with specific information we also retrieve and process voluntarily disclosed information on your date of birth and your sex.

Once you have registered for the newsletter we will send you a confirmation e-mail with a link to confirm the registration.

You can cancel your newsletter subscription at any time. Please report your cancellation to the following e-mail address: office@deep-nature.at We will then immediately remove your data from our newsletter mailing list.

Your rights

You have the right to access, correction, deletion, limitation, data portability, revocation, and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been otherwise violated, you may file a complaint with the supervisory authority. In Austria this is the Datenschutzbehörde (data protection authority).

You can use the following contact info to reach us:

Deep Nature Project GmbH
Untere Hauptstraße 168
7122 Gols

office@deep-nature.at
Tel.: +43 0681/10139055