I filled in the return form, but then changed my mind. What do I need to do?
We are pleased that you wish to keep your order. You don’t need to do anything else or send us a message either.
Frequently Asked Questions
Can I cancel my order?
Please contact us as soon as possible using our contact form or via email. If the order has not yet been shipped, we can cancel the order and refund you right away. However, if it is already on its way, send us a message and do not accept the package. It will be returned to us, and we can refund the amount after receiving the return shipment.
Can I request a refund?
Here at Deep Nature Project, we’re convinced that you will love our products. Just in case you don’t, yes, you can request a refund. Detailed information can be found here.
When will I receive my refund?
Once your return has reached us, it can take up to 14 business days until we make the refund. The processing of the refund by the bank may take a further five working days until the amount is finally deposited in your account.