Frequently Asked Questions


How can I place an order?

Purchasing products on the Deep Nature Project website is a very straightforward process. Once you have found your desired product, simply follow these steps:

  1. Click “Add to shopping basket” to add a product.
  2. Click on the shopping basket once your order is complete.
  3. Click on “Go to checkout”. You can log in, register, or go to the checkout as a guest.
  4. Enter your delivery and billing details.
  5. Select your desired payment method.
  6. Confirm your order and conclude the procedure.


How do I find the right product for me on the website?


Do I have to register if I want to order something?


Can I enter different billing and delivery addresses?


What additional costs will apply to my order?


Do the prices include tax?


Are there any hidden costs when I order from Deep Nature Project?


How many products can I order?


Is the Deep Nature Project packaging recyclable?


The item I want is no longer available. What can I do?


How do I know that the order has been submitted?


What happens after I have submitted my order?


I haven’t received a confirmation email. What should I do now?


Will I receive a copy of the invoice?


What does the packaging look like?


How can I change or cancel my order?


Do I have to pay tax or customs duties?


Are my data secure?


What happens to my data?