Frequently Asked Questions


How can I track my order?

As soon as your order has been submitted, you will receive a confirmation email. For further details, such as the delivery company and tracking number, please contact our delivery partner Direkt Kurierdienst.


Which parcel service is used to ship my order?


How long will it take for my order to arrive?


To which countries can MEDIHEMP, ALGAVITAL, SATIVA BEAUTY, and VETRIHEMP products be delivered?

We deliver our products within the EU and also to Switzerland and the UK. If you wish to place an order from another country, please check the legal regulations in your country first. We assume no responsibility for orders made from countries that prohibit the import of our products or subject them to additional fees.


Does Deep Nature Project offer a discreet shipping option?

Unfortunately, we do not offer discreet shipping at the moment. However, our packaging material is very neutral. The shipping envelopes are anonymous and contain no reference to the contents or our company.